Shipping & Returns Policy
How shipping works on Vanteeq and what to do if something goes wrong.
At a Glance
- Cancellations: Orders cannot be cancelled once placed
- Seller dispatch time: Sellers are expected to dispatch promptly after order confirmation
- Estimated delivery: Varies by courier and location (domestic)
- Delivery area: Pakistan only
- Problem with order: Open a dispute within 2 days of delivery
1. Order Cancellations
Vanteeq does not support order cancellations once a purchase is confirmed and payment is processed. All sales on Vanteeq are final at the point of payment.
If you have a problem with your order — such as an item not matching its description, arriving damaged, or not being delivered — you are protected under our Refund Policy. Open a dispute within 2 days of delivery to seek a resolution.
2. Dispatch Timeframe
Sellers are expected to dispatch orders promptly after order confirmation. Sellers receive an email reminder if they have not yet shipped their order.
If a seller is taking too long to ship, contact us at [email protected] with your order number. Our team will follow up with the seller and, if unresponsive, cancel the order and issue a full refund to your Vanteeq Wallet.
3. Delivery Timelines
Delivery time after dispatch depends on the courier and your location — major cities typically receive orders faster than more remote towns. You'll receive the courier name and tracking number as soon as your order ships.
Delivery timelines are estimates and may vary due to courier delays, public holidays, or remote locations.
4. Delivery Area
Vanteeq currently supports domestic shipping within Pakistan only. International orders are not available at this time.
5. Tracking
Once your order is shipped, tracking information is updated in your order details. You will receive a notification when your order is dispatched.
6. Returns
Vanteeq is a peer-to-peer marketplace for pre-loved items. Physical returns are not facilitated through the platform. If you receive an item that does not match its description or is significantly different from the listing, you may open a dispute within 2 days of delivery to request a refund. See our Refund Policy for full eligibility criteria and the dispute process.
Problem with your order?