Question 1

How do I get started selling?

Accepted Answer

Simply create an account, take photos of your item, add a description, and set your price. Your listing goes live instantly!

Question 2

Is my payment secure?

Accepted Answer

Yes! We use encrypted payment processing. Funds are held securely and released to the seller 2 days after delivery if no dispute is raised. Your financial information is never shared.

Question 3

How long does shipping take?

Accepted Answer

Sellers are expected to ship promptly. Delivery time varies depending on courier and location. You'll receive the courier name and tracking number once your order is shipped.

Question 4

What if I receive a damaged item?

Accepted Answer

Report it within 2 days of delivery. Our Buyer Protection program covers damaged or significantly misrepresented items.

Question 5

Are there any selling fees?

Accepted Answer

No listing fees and no seller commission. Sellers keep their full asking price. Buyers pay a separate 5% Buyer Protection fee.

Question 6

How do I verify my identity?

Accepted Answer

We use a simple verification process to build trust. Go to Account Settings > Verification to complete it in minutes.

Question 7

How do I track my order?

Accepted Answer

Go to the 'Me' tab at the bottom of the app, then tap 'Orders'. Select any order to see its current status and tracking information.

Question 8

What if I have a problem with my purchase?

Accepted Answer

Open the order detail screen and tap 'Open Dispute'. Submit your evidence within 2 days of delivery. Our team reviews and resolves the dispute after the evidence window closes.

Question 9

How do I reset my password?

Accepted Answer

On the login screen, tap 'Forgot Password?' and enter your registered email address. You will receive a reset OTP to proceed.

Question 10

How do I delete my account?

Accepted Answer

Go to 'Me' tab -> Settings -> Account -> Delete Account. A 7-day grace period applies before permanent deletion. You can cancel the deletion within this period.

How can we help?

Selling

Buying

Shipping

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